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Pharmulous is an online pharmacy based in London. It offers users access to top-rated doctors and pharmacies. The online doctors are highly qualified and are useful for various medical conditions. They also dispense private prescriptions through their digital platform.
The project involves creating a secure, efficient electronic prescription system. The brand works with a range of manufacturers and suppliers to offer access to different types of medicines. The client wanted to enhance the prescription process by reducing errors and improving overall patient care.
The client’s main aim was to add new functionalities that reduced errors and promoted a seamless workflow. We proposed a solution that ensures accuracy and security, allowing patients to contact doctors easily and obtain their medications through private prescriptions.
Healthcare and Medicine Website and Application
2023
Healthcare
While developing the platform, the client faced several issues and challenges, which we fixed promptly. Some common problems included lower user adoption, complex feedback loops, and regulatory compliance issues.
System reliability emerged as the client's chief concern, as they faced roadblocks in operating the website with minimal downtime. This is a critical factor for a healthcare and medicine app, as delays can affect patient care.
As a brand, Pharmulous wanted to encourage medical professionals to transition from traditional to digital methods. This was a bit of a challenge, as approaching busy healthcare professionals was a concern. They also wanted the system to align with real-world clinical environments and workflows.
For business owners, it was tough to navigate the complex landscape of healthcare regulations. They also faced hurdles in maintaining compliance with the UK's evolving data protection laws.
To ensure providing solutions aligned with real user needs, we conducted structured user research. Our team conducted stakeholder interviews, analytics review, usability audits, and competitor benchmarking. Here are some findings of our research:
These findings helped us prioritize simplicity, clarity, and conversion-focused development.
This system requires doctors to sign up to the website using their personal and professional details. They need to add their government registration numbers and upload identification documents for verification.
The addition of this feature enabled doctors to electronically create prescriptions. They could enter patient details, medication names, and dosages, which simplified the consultation process.
We added tools for platform administrators to manage doctor approvals and monitor prescription issuance. This ensured that only approved doctors had system access.
We added a feature on the website that auto-completes medication names whenever a doctor searches for them. We utilized an updated database, which helped reduce errors and enhance prescription accuracy.
Owner, Pharmulous
We had a great experience working with Weavers Web Solutions to develop our new pharmacy website. Their team built a modern and user-friendly platform that reflects the professionalism and reliability of our service. The team was open to feedback and subsequent revisions. Their organised approach made coordination much easier for our internal team overall. We truly appreciate the quality of their work and would certainly like to continue working with them in the future.
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